The Productlane Agent answers from your help center and your product data, files what it cannot answer in Linear, and tells the customer once it ships.
The agent replies in the channel the question arrived on. When the answer was missing from your help center, it writes the article. When something is broken, it files the Linear issue.
Every part feeds the next one, so the work you already did is what answers your next customer.
An email, a live chat, or a Slack message lands as one thread in your inbox.
Every reply is grounded in your help center, so the answer matches what you actually shipped.
The agent files the bug or the request itself, linked back to the customer who raised it.
Triage rules hand it to your coding agent, so a pull request is often open before you reply.
The docs agent reads merged pull requests and closed issues, then drafts the article for review.
Every column stays masked until you share it. The list shows a live row, so you see exactly what the agent gets back.
Each reply here needs something the help center cannot give it: a row in your database, a session replay, or open Linear work.
Everything your customers send you stays in the EU, and every vendor that touches it is listed by name.